Print Failure Guide
If you have had trouble printing, perform the following steps to reset your printer.
1: Turn the printer off.
2: Clear the Print Queue.
Click Start, then click Printers and faxes.
Double click the icon of the printer that is causing problems.
Click on Printer in the menu at the top of the window.
Click on Cancel All Documents.
If any items are left in the queue, turn off your machine, turn on the printer, and reboot the machine again.