Tabard IT System Support Engineer

October 2021

We are currently looking for someone to fill the following role. If you are interested, please apply by sending your CV to recruitment@tabardit.co.uk along with a brief covering letter on what you’re looking for, and we will respond to it as soon as we can.

Systems Support Engineer

Job description:
Based in our Edinburgh office, the role involves supporting clients using mainly the following:

  • Microsoft 365 Business
  • SharePoint
  • OneDrive app
  • Azure AD
  • On premise Microsoft servers

Support for clients is over the phone, remotely using TeamViewer on client PCs, Macs and servers, and on site at the clients’ premises in and around Edinburgh, Glasgow and in between, so the candidate will need their own transport.

The role also requires experience of networks, routers, WANs and LANs, desktop and server hardware, Apple & Android phones, and Windows client and server operating systems. We also support users with macOS, so experience of this would be of benefit, but not essential.
Especially important is being able to communicate with the client, in language they can understand, keeping them updated with any ongoing work, and giving them advice on how best use their IT.

Person requirements:
The ideal person for the role would have an interest in and knowledge of IT, and be able to hold a conversation with a client who may or may not have any technical knowledge, adjusting the language according to their grasp of IT jargon. Having lengthy experience is not necessary if you’re a quick and keen learner.

Company information:
Tabard IT has been providing support for businesses and private individuals since June 2002. We have around 30 maintenance agreement clients, and over 100 ad-hoc clients who use us regularly. Our office is at the cargo terminal side of Edinburgh Airport. The founder/managing director Rufus Chapman has over 35 years experience working in IT. Senior Consultant Paul Rogers has a similar experience, much of it in large organisations overseeing complex infrastructure implementations.

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