Remote Support Session

To use the remote support session (your computer must have a working internet connection for this to work):

Get in touch

  • Contact Tabard IT (0131 339 9448) to request remote support and have this website open.
  • If you have any documents open, save and close these.
  • Click on one of the following links:
  • Follow the prompts to download and run TeamViewer QuickSupport.
  • TeamViewer QuickSupport will give you a numeric code and a password – when prompted, give this to the Tabard IT consultant and if prompted, allow access.
  • After a few moments, the Tabard IT consultant will be able to see your desktop and help you fix your issue(s).
  • You may be asked to stay on the phone until we can confirm we have all the information needed to resolve the issue(s).
  • At the end of the session, the consultant will disconnect from your PC and won’t be able to reconnect until a new session is requested by you, which you can do by re-running the TeamViewerQS program you downloaded before, or you can download a new copy.

NOTE: if requested to use Avast Managed Workplace for remote access, click the link instead and follow the prompts to allow access:
Start Avast MW remote session (only if requested)