Remote Support Session

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To use the remote support session:

  • Contact Tabard IT (0131 339 9448) and request remote support, and have this web site open
  • If you have any sensitive documents open, save and close these
  • On the menu at the top of the web page, click IT Support > Start remote support session
  • This will open up the Avast Managed Workplace support session page:
Picture [allow access to my computer]

Remote Support session dialog

  • The Tabard IT consultant will give you a numeric code – enter this into the box labelled “Enter Session Code Here” and click Allow Access
  • Your internet browser (Internet Explorer, Chrome, Edge, Firefox, Safari etc) will ask you whether to Save or Run a downloaded file – click Run. The Connecting dialog will appear:
Picture [connecting dialog]

Connecting dialog

  • Depeding on your computer’s settings, you may be asked to confirm it is OK to run this program – please do so
  • After a few moments, the Tabard IT consultant will be able to see your desktop and help you fix your issue(s)
  • You may be asked to stay on the phone until we can confirm we have all the information needed to resolve the issue(s)
  • At the end of the session, the consultant will disconnect from your PC, and won’t be able to reconnect until a new session is requested by you

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