Remote Support Session

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To use the remote support session (your computer must have a working internet connection for this to work):

  • Contact Tabard IT (0131 339 9448) and request remote support, and have this web site open
  • If you have any documents open, save and close these
  • Go to one of the following links:
  • Follow the prompts to download and run TeamViewer QuickSupport
  • TeamViewer QuickSupport will give you a numeric code and a password – when prompted, give this to the Tabard IT consultant and if prompted, Allow Access
  • After a few moments, the Tabard IT consultant will be able to see your desktop and help you fix your issue(s)
  • You may be asked to stay on the phone until we can confirm we have all the information needed to resolve the issue(s)
  • At the end of the session, the consultant will disconnect from your PC, and won’t be able to reconnect until a new session is requested by you, which you can do by re-running the TeamViewerQS program you downloaded before, or you can download a new copy

 

NOTE: if requested to use Avast Managed Workplace for remote access, click the link instead and follow the prompts to allow access:
Start Avast MW remote session (only if requested)

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